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Unauthorized credit card charge from StubHub : StubHub However, cardholders sometimes request chargebacks without a valid reason to do so. This is the best way to manage and repair your business reputation. Shame on you StubHub. Corporate Advocacy Program: How to repair your business reputation. De Ruyter New York, Progressive RV insurance Blowing me off. The bank issued a charge back. Your web site does not adhere to the internet purchasing norms of every site I have ever shopped, and that is my issue. Comparative assessments and other editorial opinions are those of U.S. News When I asked more questions, they said that if I dropped the chargeback, they would reinstate my account, and then "request a refund". However, there is an option in those cases with your credit card company: issuing a dispute. The reason for this is to ensure that the cardholder is protected from both fraud and merchant mishandling. Most often, chargebacks are issued for one of the following reasons: Generally, chargeback abilities are limited to 120 days from the date of purchase and are not meant as a way to protect against loss, damage or theft after a product has been delivered or as an extended return protection or warranty benefit. Charge backs exist precisely because of companies like StubHub that dont actually address customer concerns but instead put up obstacles, smoke screens, long delays anything to avoid fixing a problem for a customer. Some of these include: If any of the above criteria are met, the cardholder may submit their claim to their bank for further review. Yes No Still Need Help? Please note Chat is not available on mobile devices. There is a lot of back-and-forth momentum, many moving parts, and lots of variables involved in navigating the process. The APR is one of the most important things to know about your credit card. RV involved in hail storm , my RV roof started to leak progressive RV insurance is trying to play the blame game, Kalyan Pathuri Scamming Experiences Over Years - Investment scam is the elephant in the room that everyone is aware of yet doesn't acknowledge in the open, and that is the very act that every investment scammer out there takes advantage of. If your credit card is lost or stolen, it is still important to report that immediately to your bank. How To Dispute A Credit Card Charge With Chase Depending on the nature of your chargeback request, the credit card company may request that you also submit supporting documentation via mail or through a form on its website. You should only dispute charges in the appropriate circumstances outlined above. Some bank disputes can prove easy to settle. Credit Card Chargeback Disputes | Credit.com Many people dispute credit card charges for services not rendered. If a dispute goes to arbitration, then it's out of the bank's hands. Often the easiest way to submit a chargeback request is through your banks website. Any advice? Whether your bank has made a mistake on your statement, you received a defective product, or your credit or debit card was used without your permission, federal law and Federal Reserve regulations protect your rights when you need to dispute bank charges. First of all Stubhub makes A LOT of money when people make this mistake so they are highly motivated to have people keep making this mistake. Reimburse the cardholder themselves and write-off the losses. Best Parent Student Loans: Parent PLUS and Private. I posted on stubhub a ticket I forgot I had sold elswhere already and it got sold on there as well. I apologize you don't feel that our attempts to rectify the situation are satisfactory to you. Stubhub "legal" wants me to drop chargeback, Scan this QR code to download the app now. If you have AmEx, you're golden. Offer ends 5/3/23. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. Any purchases you have made will become frozen and you will no longer have access to the tickets you purchased, nor will you have the ability to purchase tickets anytime in the future. Contain mathematical or accounting errors, Do not list post-purchase credits or returns, Do not reflect an established change of address, Failure to abide by codes and regulations, Transcripts of conversations held with the merchant. Some cardholders may even request chargebacks while knowing that they dont have a reason to do so. These cards offers 2% cash back on most, if not all, of your purchases, but some come with caveats. But for those who have also sold tickets through Stubhub, they will just take the money out of your other ticket sales if you cancel the credit card or dispute it. CALL YOUR CARD COMPANY TO DISPUTE THE TRANSACTION After attempting to reach stubhub customer service through the phone, email, and on Twitter with no luck, I disputing the transaction with my credit card company. Ripoff Report | Stubhub Review - Internet - Stubhub why doesnt allow It took just a few minutes of explaining the situation for my card company to refund me and initiate their disputed claims process. In many cases, your issuer will ask for evidence of the billing error and that you've made a good-faith effort to reach out to the merchant before they will step in. You must notify the bank within 60 days of the transaction if you want to initiate a chargeback. Thanks to my efforts to sell the tickets for the market price at that moment, the disputed amount is only $600. Many may wonder what options they have for getting those errors fixed if the merchant is unwilling or unable to make the necessary changes. Keep receipts, photos and any communication youve made with the merchant to try and resolve the issue. Feel free to help me if you have suggestions or if you just want to write them on my behalf. Taking careful consideration of all the valid reasons weve listed for a bank dispute, and pairing them with the appropriate responses, can help defend against fraud and protect the payments ecosystem. The acquirer will also assess an additional chargeback fee, which covers their administration costs related to the bank dispute. If you're experiencing financial anxiety, there are a few steps you can take to ease your fears. Sign up for a free trial Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages. If unsure, cardholders should contact their issuing bank directly to determine what their specific procedures entail.