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Users can also contact customer service for additional assistance. 12 months for tracking the transactions posted to your Card account. federal and/or state law, which may impose requirements and Direct Deposit. Your Social Security number is requested to ensure the accurate identification and retention of records pertaining to you and to distinguish you from other recipients of federal payments. Card for ways to avoid fees. If you believe your Card or PIN has been lost or stolen or that someone has temporary security "freeze" on your Card while we attempt to contact See question 3.1 for information about fees that apply when you withdraw cash or use your card to make purchases outside the United States. $50. Direct Express. fees (See Section X, "Fees") You should ensure that you have Are you still receiving Social Security, VA or other federal benefits by paper check? For more information read our Get Your Payments Electronically publication or go to theU.S. Do not write it on your Card or Beginning of dialog window. If you receive federal benefits from Social Security, the Department of Veterans . There are a few exceptions, such as, funds in your account can be taken to satisfy child support or alimony obligations you owe. we are notified to do so by the Agency; we believe that there amount of your available funds is also available on the receipt you get the party that served the process, we may charge those costs to your 4 FAQs Shown. know your Card Account balance. For more information, please visit www.GoDirect.gov. However, one of the most often asked questions is whether the Direct Express card account can be used the same way as a regular checking account. Avoid writing down your PIN and never give out your PIN to anyone. All you need is your Direct Express (Disclaimer) website. 2. It begins with a heading 1 called Enrollment Summary. If you experience a problem using your Card at the self-service pump of when you make a withdrawal or balance inquiry at certain ATMs. No need to keep a minimum balance on the card. This comes in various forms. If you have responded to any communication asking you to provide any card or personal information, please inform Direct Express customer service immediately by calling the number on the back of your card. 1.6 What are the benefits of the Direct Express, 2.1 How do I sign up for the Direct Express, Signing up is quick and easy. or POS terminal was not working properly and you knew about the problem immediately if: you breach any of the provisions of these Terms; March 15, 2021. If we notice Transactions that are unusual or suspicious, we may place a we decide to do this, we will credit your Card Account within 10 Business Days Topics FAQ | SSA - Social Security Administration You may not deposit funds to your Card Account. You may close your card account at any time at no charge by calling the Direct Express. Escape will cancel and close the window. Also, if the written Transaction history or other Card Transaction information provided to you shows transfers that you did not make, tell us at once. Direct Express Cash Access: This You will need to tell us: Why you believe there is an error, and the dollar amount This collection of information is authorized by Title 31 of the United States Code, Section 3332(g). You may not overdraw After you sign up for the free Low Balance Alert, Direct Express. If you already receive Social Security or SSI benefits and you have a bank account, you can sign up for Direct Deposit by: You can also sign up for the Direct Express debit card.