If she would not have seen the Warning on the dash display it would have caught her by surprise. The Carr had less than 36000 miles but it lost the warranty because it was purchased a little more than 3 years. Up to 90 days of daily highs, lows, and precipitation chances. If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. The 2015 Explorer worked fine but failed again one month later after spending $2400. Popping like noises were also present at the time of steering, and continue. The Ford dealer has reordered the part but this really gives me the confidence they have this issue solved. F-150. If no DTC is present, dealers will reprogram the PSCM with the revised software. This extended coverage provides for one-time replacement of the steering gear if certain DTCs are present, for up to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. EcoSport. No guarantee. See this on the steering gear; 2011 - 2018 Explorer Power Steering Issue It does seem that there appears to be an intermittent . Owners are directed to seek reimbursement through authorized dealers or, at their option, directly through Ford Motor Company at P.O. The most common problems with used 2015 Ford Explorers We don't sell/share your email. Representatives are available Monday through Friday: 8:00AM 8:00PM (Eastern Time). Have picture of error code on dash but dealer says to let them know the next time this happens as no code was left in computer. locking diff.. With tod transfer case. ************************************************************************************************************, Ford Motor Company Ford Customer ServiceDivision P. O. 2023 Vehicle History Inc. All Rights Reserved. Without rev. If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. Sync module. Dated July 1, 2015 . In some of the affected vehicles, the power steering system may revert to manual steering mode due to the Power Steering Control Module (PSCM) detecting a motor position sensor failure. We were then told it was the PSCM (Power Steering Control Module) that was bad and the only way to get it is by replacing the entire gear assembly. Important Information for Module Programming NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors. Inexcusable a company can make a product that can fail without warning making it impossible to turn. I drove 4.5 hrs to get the part then local Ford told me they couldnt put it in and told me to out source for install and they could program in well come whe it came time to program they said they sent it to a different shop outsourcing and gave me their info and now the power steering assembly has gone out again within a year of buying the new part. NOTE: If you want to find out exactly what this recall entailed, whether or not your Explorer was included in the recall, and what you should do if it was, keep reading. Led ctrl. Affected vehicles are identified in OASIS. PROGRAM TERMS This safety recall involves reprogramming the Power Steering Control Module (PSCM), or replacing the steering gear if certain Diagnostic Trouble Codes (DTCs) are present, regardless of vehicle mileage or warranty start date. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. Ford Explorer Power Steering Recalls: Worth Worrying? C-Max. The vehicle owner is responsible for making arrangements to have the work completed. RELATED DAMAGE If a related damage condition exists that you believe to be caused by the covered condition, call the Special Service Support Center to request approval prior to the repair of any related damage. The #1 Ford Explorer enthusiast resource for over 25 years! Once the session is loaded, the failed process should resume automatically. If no loss of steering assist DTCs are present, the repair is not covered by 15N01. MKZ. It always happens as low speeds thankfully. RENTAL VEHICLES If a customers vehicle requires the replacement of the steering gear and it is necessary to order parts, Ford Motor Company will pay for one day of vehicle rental.
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