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I expect to receive all of my out of pocket expenses as I returned the glasses I was unsatisfied with and the exam cost was covered by my VSP. Once the CORRECT Rx was FINALIZED, an extremely rude staff member by the name of Latoya (I believe?) Initially they were unable to figure out what to do with my insurance since it's tri care through the military. Return Policy - davisvisioncontacts.com The company guarantees you will be satisfied with your purchase, and if youre not, Visionworks offers an unconditional 30-day money-back guarantee. Dear BBB,I thank you for apprising us of the complaint submitted by ********************************** After reviewing the details of the complaint, a search was done for the requested frame. The are incompetent and unprofessional. I know visionworks has a 100 day return policy. A link has directed you to this review. When I called them they directed me back to the store and said they cannot do more. As I waited for the front desk to answer a question, the gentleman was on the phone rolling his eyes at the customer on the phone, and when he got off, he laid his head on the desk and went oh my God! And if I could find the person that hired these individuals, I would question the interviewing process. Does Visionworks Offer Free International Shipping. We had a great experience with the staff. You may contact the following carriers to determine a Customer Counter or Authorized Shipping Outlet nearest to your location. My order for glasses went into the Bermuda Triangle apparently. However, despite how difficult it is to find information about Visionworks return and exchange policy, as you can see here it is quite generous and forgiving. no I did not pick them up. I was also told that they tried to call me on the 12/10/2022 (a Saturday) to reschedule my appointment for an in person appointment. No one tells you what the process is or what is going on you're just told to sit in a chair.. Visionworks attempted to adjust my new pogressive eye glasses but couldn't get the focus right, which caused dizziness and headache. Visionworks has an incredibly generous 100 day window for a free return or exchange, no questions asked. All glasses are under warranty for the first year, which covers manufacturer defects . how are they?) The first method you can use to contact Visionworks about a return or exchange is to call the company directly. Follow the steps below: Call Visionworks at 1-800-784-7427 Ask the customer support agent to start your return request process Follow the further instructions How To Inquire About the Visionworks Return Process in Person Free 100 Day Returns Guarantee | Vision Express Visionworks : r/optometry - Reddit Best Buy Laptop Return Policy (Macbook Return & Exchange), How Much Is Coke at Costco in 2023? We will ship the replacement item at no cost to you. Do you accept Medicaid/Medicare? And generally had good experiences. Here's what to do when you don't like your new glasses. This is fraudulent activity, I am a ******* Veteran who served to protect them and all US Citizens and this is the thanks I get? Cheap plastic, distorted vision - a total waste of money. Visionworks has a rating of 1.9 stars from 160 reviews, indicating that most customers are generally dissatisfied with their purchases. 15 Return Policy Examples - Small Business Trends Then I had to call them to schedule one. I just can't say enough nice things of the help I received. My initial thought was that the Woodmore location would have a different selection from ************ location. Damage that is not consistent with ordinary wear will not be accepted. Trying to get someone to from the store to find out if contacts arrived and the phone system sends me to customer service center. The refund will usually be issued within 30 working days. Damaged glasses, or glasses clearly not purchased through Visionworks, will also not be accepted. Avoid at all cost. We do not apply a refund credit to your new purchase. No return phone calls, emails, voicemails. NO DEAL. We have the perfect solution for youour AI-powered app can send a refund request on your behalf! I will no longer ever go to this Visionworks, and will let others know that this is not the office you want to go to in Fayetteville, New York. Find a staff member and request a return. I told her that I wasn't aware they had tried to contact me. Glasses & Contact Lenses San Antonio | Visionworks Alamo Ranch Keep in mind that the time can vary depending on the type of refund. Visionworks is part of the Dear BBB,I thank you for apprising us of the complaint submitted by ************************** After reviewing the details of the complaint, a member of management confirmed the glasses arrived in and reached out to ****** to let him know order is ready for pick up.